FAQs
Q: How long does it take to receive my hair?
A: Our shipping process consist of 3 parts: fulfillment, processing and shipping which take approximately 5-10 days. Please see our shipping policy for a full breakdown. All of our lashes and sunglasses are shipped out the next business day, if they aren't purchased with hair, and takes 3-5 business days.
Q: What kind of hair do you sell?
A: Our company carries hair from both North West and South East Asia. Some of the countries that you might be familiar with over there are Cambodia and Burmese. Our vendor goes to cities in these countries selecting the best hair quality.
Q: How long does your hair last?
A: Our Luxe Remy Collection can easily last up to 1-2 years with proper care. Our Chic' Virgin Collection can last 2-3 years with proper care.
Q: What is the difference between your "Luxe Remy Collection" and "Chic' Virgin Collection"?
A: Our Luxe Remy Collection is our more affordable hair, for those who want good quality hair but are not concerned with titles such as virgin hair and raw hair. Our Chic' Virgin Collection is our top tier hair for those who want don't mind investing a little more and prefer top quality. The main difference is that each Luxe Remy bundle of hair comes from two donors, while our Chic' Virgin bundles only comes from one. Both collections of hair are 100% human hair and cuticles are aligned. Both collections can be dyed however, we recommend the Luxe Remy Collection for lifting to no more than #27 and our Chic' Virgin Collection for anything lighter.
Q: What is the difference between remy hair and virgin hair?
A: Remy hair is 100% human hair that may have possibly been chemically processed (perm, relaxers, bleach, color, etc.). Because most remy hair has been previously processed, that opens the cuticle and exposes the cortex. With the cortex exposed the hair dries out quicker than that of virgin hair. Remy hair has multiple donors per bundle, how many donors depends on the supplier who sources the hair. The cuticles are usually mechanically re-aligned due to the fact that there are multiple donors, so the majority of the hairs are facing the same direction while there is a possibility that a few will not. Virgin hair is also 100% human hair that absolutely has not been chemically processed. It is because of this the cuticle is strong, healthy and has not been opened to expose the cortex. A strong cortex leads to a longer lifespan of the hair, making it superior to remy hair. Virgin hair has only one donor per bundle so the cuticles are naturally 100% aligned if the cutting process has been done correctly. This allows the hair to have minimal tangling if not tangle-free!
Q: Can your hair be colored?
A: Yes, we recommend our Luxe Remy Collection for lifting up to #27. Anything lighter we recommend our Chic' Virgin Collection.
Q: How do I care for my hair?
A: The best way to care for your hair is:
-While wearing, wrap your hair up using a satin bonnet or scarf. If your wig is glueless it's best to place it on a mannequin head while it's not being worn.
-Always store your hair properly. When you're not wearing your bundles store in a satin bag, if you don't have a satin bag put them in something dry and dust-free. The same applies for wigs or you can hang them on a mannequin head.
-While both hair collections can withstand high heat temperatures, treat your bundles/wigs like you would your own hair. It's best not to apply heat everyday. The less heat the better.
-You should wash your hair every 1-2 weeks. Wash with gentle shampoos that are paraben and sulfate free. Parabens dry out the hair and tear up the cuticle. Sulfate strips the hair of its natural oils and proteins that keeps it healthy. The best shampoos for hair extensions consist of proteins, amino acids and keratin. Some good brands that contain these and are sulfate and paraben free are: Ion, Garnier Fructis and Herbal Essences.
Q: How do I keep my colored wigs vibrant?
A: Unfortunately, depending on how much you wear your colored wigs and how much sunlight they're exposed to, both effect the longevity of the color. However, you can protect and seal in the color longer by using shampoos for colored hair and color sealers. Ion has both a good color defense shampoo as well as color concealer.
Q: Do you offer payment plans?
A: Our company offers installment plans through "Shop Pay" at checkout. Shop pay allows customers to split payments into four interest-free installments.
Q: Do you have a physical store?
A: Unfortunately, our store is online based only. But if you would like a more personal look into our company you can check out our social media pages. On there we have customer selfies, reviews and dates for pop ups if you would like to come and meet us!